Customer Support Officer

HR & Recruitment

IT & T

Project Management / Business Analysts

Software Development & Testing/IT Security & Compliance

Commencing ASAP
12-month contract with possible extension options
Must be an Australian Citizen with a Baseline Clearance
 
The Agency

Our Federal Government agency delivers government programs for war veterans, serving and former serving members of the ADF.
 
The Role

Join a purpose-driven team supporting Australians through the claims process for service-related injuries and health conditions. This opportunity suits a detail-oriented claims or administration professional who can manage sensitive information, provide excellent client service, and work within established legislation, policy and process frameworks to help progress compensation and benefit outcomes.
 
Responsibilities
  • Receive, document and progress compensation claims in line with legislation and policy
  • Manage inbound and outbound client and representative enquiries professionally
  • Maintain accurate records and update client information across case management systems
  • Research and collate sensitive information to support claim assessments and decisions
 
Desired Skills and Experience
  • Experience in claims support, case administration or processing sensitive client matters
  • Strong attention to detail and ability to manage records with accuracy and confidentiality
  • Ability to interpret policy, procedures and legislative guidelines in a structured environment
  • Strong communication skills and the ability to liaise with clients, representatives and internal stakeholders
 
How to Apply:
To register interest in this role, simply contact Daniel on 0477 515 094 or send your CV by following the link below.
 
About Compas:
Compas Pty Ltd is a Canberra based wholly Australian owned, medium-sized Information Technology Services Company since 1987. We specialise in the provision of permanent, contract and temporary recruitment services.
 
YOUR APPLICATION WILL BE TREATED WITH THE STRICTEST CONFIDENCE
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